Certinia releases 2025 Global Service Dynamics Report

Is AI delivering real bottom-line impact for PSOs, or is it still more hype than tangible ROI?

What critical hurdles are stalling widespread AI success in professional services?

Get the answers to these critical questions and much more in the 2025 Global Service Dynamics Report recently issued by Certinia, co-sponsored by Salesforce. 

Drawing from the perspectives of over 1,000 global services executives and leaders, this report delivers fresh data and insights to help you succeed in the services industry amidst an era of major transformation.

Key coverage areas include:

• AI in Action: Adoption, Ambition & Barriers: Uncover real-world AI adoption trends from predictive to agentic AI, the strategic ambitions of PSOs, and how AI is forging distinct competitive advantages.
• Bridging the Sales, Delivery & Customer Success Gap: Discover key strategies to align Sales, Delivery, and Customer Success, bridging critical execution gaps to enhance overall customer value and retention.
• The Evolving PSO: Profit, People & Platform Modernization: Explore the critical profitability levers, essential people strategies for an AI-influenced environment, and the imperative for platform modernization.
• Charting Your Course Forward: Gain actionable recommendations for building a resilient, strategically AI-enabled, and truly future-ready professional services organization.
  

So, whether you’re focused on strategically scaling AI, breaking down silos across the customer journey, boosting operational efficiency, or tackling skills gaps — this report provides essential insights on the state of the industry, and a roadmap for navigating key challenges and building for a future of AI-powered growth.

Just click this link to get access to the new 2025 Global Service Dynamics Report .

Disclosures:

Content provided by 10Fold.com on behalf of Certinia. Content adapted with permission by Insightful Accountant from Certinia source materials is furnished for educational purposes only.

Certinia delivers a Services-as-a-Business platform that powers and connects all aspects of services operations, from services estimation and delivery to customer success management and financial planning and accounting. Certina is headquartered in Austin, TX. 

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